Terms & Conditions
About UsAt Robot Bits we are dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
45c, Capital Court
St. Asaph Business Park
Email: sales [at] robotbits [dot] co [dot] uk
Phone: 0845 5 191 282
Fax: 0845 5 191 863
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Making A PurchaseMaking a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept payment by PayPal & credit card. The credit cards we accept are Visa and Mastercard.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And HandlingAll items will be shipped by registered or special delivery.
Larger, heavier items are dispatched using a courier service. This is normally a 24-48 hour service. The Carrier service will require a signature upon receipt for proof of delivery and can deliver between 8am and 7.30pm on the day of delivery
If the carrier can not deliver the item because no-one is home to receive the order, they will leave a card with a contact number detailing how to arrange a more convenient delivery date. If the carrier receives no contact from you they will return the package to us after a period of approximately 5 working days. This may result in extra shipping costs being incurred for redelivery
All UK orders over £50 are shipped for FREE! All order under £50 incur a flat-rate shipping charge of £3.95.
A shipping charge will be made for other available countries according to weight. Please ask for more details before placing your order.
Full payment is required prior to dispatch.
Delivery ScheduleOrders are generally delivered within 1-3 business days to a UK address.
Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
VAT ChargesAll prices include VAT at 20%
Our VAT Registration Number is : GB 979 2333 79
Credit Card SecurityWhen the order is placed at our website, you will be taken to the PayPal website where they will securely handle your credit card details.
No credit card details are stored anywhere by us.
We accept credit card & debit card payment. We only accept payment in £-GBP
GuaranteeAll goods are covered by a full manufacturers warranty and in the event of your equipment becoming faulty, contact us and we will arrange to have it repaired under the terms of the warranty.
Reaching UsIf you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 5 191 282 or write to us at Robot Bits, 45c, Capital Court, St. Asaph Business Park, St. Asaph, LL17 0JG , United Kingdom.
Returns PolicyYour rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
If you believe that you have received a product that is faulty then we ask you to return the product to us in order that we can test it. It would be helpful if you could provide a note explaining the fault in detail and a copy of your order. If it is found to be faulty we will ship you a replacement or give a refund and refund to you the cost of returning the product to us.
If the product is found not to be faulty it is likely that you have either bought the wrong product or that it is not compatible with your equipment. In this case we would treat the return as a return of non faulty goods as described below.
NON FAULTY GOODS - EXCLUDING CUSTOM MADE PRODUCTS
If you decide within 7 days of receipt of a product that you do not want to keep them then they can be returned to us for a refund or replacement with an alternative product.
When the product is received we will check it to make sure that it is in good condition and unopened. If this is the case then we will refund your card less a recovery of the shipping costs (a shipping charge will be made for orders that were delivered free of charge).
NON FAULTY GOODS - GOODS MADE TO CONSUMERS PERSONAL SPECIFICATIONS
Some of our products we offer will have to be made to your personal requirements. Unfortunately we are unable to accept returns where these products are not faulty.
HOW TO RETURN TO US
It is your responsibility to ensure that returned goods actually get back to us so we suggest that you use the signed recorded 2nd class mail service. If you use a more expensive service and we are re-imbursing the postage cost we will not re-imburse more than the recorded 2nd class mail cost.
If the goods are not faulty the cost of returning then is your responsibility
45c, Capital Court
St. Asaph Business Park